Frequently Asked Questions

Training Payment

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Affiliate Cancellation Policy

TRAINER/PARTICIPANT CANCELLATIONS AND TRANSFERS

Once paid, registration and material fees for a training/s conducted by a licensed Teachstone Affiliate CLASS trainer are non-refundable.

Rescheduling or transfer requests must be received prior to the last day of the original training date.

Any participants wishing to transfer or reschedule must attend a future training of the same type and for the same age level as the originally scheduled training.

All rescheduling or transfer requests must be made in writing via the Teachstone Support page.

Participant substitutions may be made at any time prior to the last day of the training. The substitution request must be made by the Affiliate CLASS trainer via the Teachstone Support page.

The substituting participant must use the materials that were supplied for the original participant.

CANCELLATION OF TRAINING BY TEACHSTONE

Teachstone reserves the right to cancel or change a training at any time and for any reason, including but not limited to, registration of participants not authorized by the trainer’s Affiliate CLASS Trainer Agreement, plans to conduct virtual training without having received formal approval from Teachstone to do so, lack of a current signed Affiliate CLASS Trainer Agreement, delinquent payment, or lack of needed materials or equipment.

Teachstone will endeavor to provide notification to the Affiliate CLASS Trainer of cancellation or changes within fifteen (15) days of training, whenever possible. The Affiliate CLASS Trainer will be responsible for providing timely notification to the participants of the canceled training.

In the event of cancellation of a training by Teachstone, Teachstone will work with the Affiliate CLASS Trainer to reschedule the training.

Teachstone is not liable for any direct, or indirect, consequential or special damages that may be incurred due to a cancellation of a scheduled training, including, but not limited to, cancellation penalties for transportation or accommodations.

When to Pay

You can pay up until 7 days prior to the first session date. If you have not submitted payment at this time, we cannot guarantee materials will be delivered on time for your session.

Ways to Pay for My Training

  • How do I pay by credit card or Purchase Order?
    1. Select the number of individuals for whom you wish to pay. Choose “Pay for Participants”.
    2. Complete your order on the checkout page.
    3. Accepted credit cards are Visa, Mastercard, Discover, and American Express.
    4. Pay with a Purchase Order for orders of $80 or more.
  • How do I request payment from someone else?
    1. Select the individual(s) for whom you are requesting payment.
    2. Choose “Request Payment”
    3. Enter the email address of the person who will complete the payment.
    4. This will send a unique link to that individual to pay by credit card or purchase order.
    5. Your training will be marked as “pending” until payment is completed.
  • What if I already have my materials?
    1. If you already have your training materials, we track the transactions internally.
    2. Create your training and add your participants.
    3. Once completed, fill out this form. Our staff will apply your materials to your participants.
  • Can I pay in advance, but ship materials at the time of training?
    1. Yes! We now offer this option for anyone who wants to pre-pay but does not want to store materials.
    2. At the time of payment, you will receive a coupon code to use at checkout. When you are ready to request shipping for a training, please apply your coupon code on the check out screen.
  • How do I use a refund or credit to pay?
    1. Teachstone will issue you a coupon code to use for a future purchase.
    2. When you complete your training purchase, apply the coupon code on the checkout page. This will update your purchase amount to reflect the discount.

FAQs

  • How do I ship to individuals?
    1. You will need to submit each shipping location as a single transaction. You can pay by credit card or purchase order. Select one or more participants who will be receiving materials at the same location, choose “Pay for Participants”, and complete your shipping and payment request.
    2. Be aware that each separate request will be a separate transaction – either on your credit card statement or as a separate invoice for Purchase Order.
  • How do I apply a special rate to my training?
    1. You should have received a coupon code for your special rate. Please use this on the training check out page.
  • I requested payment from someone, but they are now paying in a different way.
    1. To change a payment request, please contact our Customer Support team. Provide the training URL, name of training, and name of the trainer. Please include specifics about who you requested payment and the email address you sent the request.
  • I prepaid and pre-shipped my materials; how do I mark my participants as paid?
    1. We track prepayments internally. Please contact our Customer Support team with the training URL, training name, trainer name, number of participants you wish to mark as paid, and the contract number or organization name who paid for the materials.
    2. You need to have the participants marked as paid 1 day before the first session date.